Privacy Policy
This Privacy Policy explains what information Metal Roofing in Bucks collects when you visit this website or call +1-833-818-0925, how that information is used and shared, and the choices you have. We have tried to keep it short and in plain English.
Who We Are and How the Referral Service Works
Metal Roofing in Bucks is a free referral service. When you call +1-833-818-0925, your call is routed to an independent local roofing contractor who may be able to help with your project. Metal Roofing in Bucks does not perform roofing work, does not send crews to your property, and does not set prices for any job.
The contractors who answer these calls run their own businesses. They are not employed by Metal Roofing in Bucks and do not act as its agents. This policy covers the information Metal Roofing in Bucks handles. It does not cover what a contractor does with information after you speak with them, which is explained further below.
Information We Collect
We do not use web forms, so we never ask you to type personal details into this site. The information we handle comes from phone calls and from basic website activity:
- Call data. When you call, our call-tracking software records your caller ID (phone number and, where available, the name tied to it), the date and time of the call, how long it lasted, and which number you dialed.
- Call recordings. Calls may be recorded, in whole or in part, by us or by the contractor who answers.
- Details you share out loud. During a call you might mention your name, address, the type of roof you have, the damage you are seeing, your insurance situation, or the best time to reach you. Anything you say may be captured in a recording or in notes.
- Analytics and cookies. The site may use basic analytics cookies to count visits, see which pages are viewed, and understand which pages lead to phone calls.
- Device and browser data. Like most websites, our hosting and analytics tools may log your IP address, browser type, device type, operating system, referring page, and general location derived from your IP address.
Please do not share payment card numbers, bank details, or government ID numbers on a call to Metal Roofing in Bucks. We never need them to route your call.
How We Use Your Information
We use the information above to:
- Route your call to an independent roofing contractor serving your area.
- Confirm that a call took place and how long it lasted, which is how referral fees are measured between us and contractors.
- Review call quality, handle complaints, and look into disputes about a referral.
- Follow up with you about the request you called about, if you agreed to that.
- Understand how people use the site so we can improve pages and fix problems.
- Detect fraud, spam calls, and misuse of the service.
- Meet legal obligations and respond to lawful requests from authorities.
How We Share Information
Sharing is part of how a referral service works. We share information in these situations:
- Independent contractors. When your call is connected, the contractor receives your caller ID and hears whatever you tell them. They may also receive call details or a recording related to your call.
- Service providers. We use outside companies for call tracking, call routing, call recording, website hosting, and analytics. They process information on our behalf and only for those purposes.
- Legal reasons. We may disclose information when the law requires it, to respond to a subpoena or court order, or to protect the rights, safety, or property of callers, contractors, or Metal Roofing in Bucks.
- Business changes. If Metal Roofing in Bucks is sold, merged, or reorganized, information may transfer to the new owner, who would remain bound by this policy for that information.
We do not sell your personal information for money. Contractors pay us for referred calls, and connecting your call is the service you asked for. Some state laws treat certain sharing for advertising or analytics as a "sale" or "sharing" even without payment. If you want to opt out of that kind of sharing, call us and say so.
Call Recording Notice
Calls placed to +1-833-818-0925 may be monitored and recorded for quality, training, billing, and dispute resolution. Recordings may be kept by Metal Roofing in Bucks, by our call-tracking provider, and by the contractor who takes your call.
By staying on the line, you agree to the recording. If you do not want to be recorded, please hang up and contact a roofing contractor directly instead.
Telephone Communications and TCPA Disclosure
You start every interaction with Metal Roofing in Bucks by placing a call. We do not cold-call people from this website, and we do not buy contact lists.
When you call about a roofing request, you agree that the contractor you are connected with, or Metal Roofing in Bucks, may call or text you back at the number you called from about that same request. Those follow-ups might cover scheduling an inspection, sending an estimate, or checking whether a dropped call reached you. Some follow-ups could use automated dialing or prerecorded messages where the law allows. Message and data rates may apply to texts.
- You do not have to agree to follow-up calls or texts as a condition of buying any product or service.
- To stop calls, tell the person on the line that you do not want further contact, or call +1-833-818-0925 and ask to be placed on our internal do-not-call list.
- To stop texts, reply STOP to any message.
Contractors keep their own do-not-call lists. If a contractor keeps contacting you after you asked them to stop, let us know and we will raise it with them.
How Long We Keep Information
We keep call records and recordings only as long as we reasonably need them for billing, quality review, handling disputes, and meeting legal obligations. In most cases that means a period of months, not years. Analytics data is generally kept in aggregate form. When information is no longer needed, we delete it or remove the details that identify you.
Security
We use reasonable safeguards to protect information, such as access controls on our call-tracking and hosting accounts and choosing providers that encrypt data in transit. No phone system or website is completely secure, though, and we cannot promise that information will never be accessed without permission. If we learn of a breach that affects you, we will notify you as the law requires.
Your Choices and Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct information that is wrong.
- Delete information, subject to records we must keep for legal or billing reasons.
- Opt out of follow-up calls and texts, and of any sharing that a privacy law treats as a sale, targeted advertising, or profiling.
Some state privacy laws give residents additional rights, such as the right to appeal a decision about a request or to use an authorized agent. We will honor the rights that apply to you and will not treat you differently for using them.
To make a request, call +1-833-818-0925. We may ask a few questions, such as the number you called from and roughly when, to confirm the request comes from you before we act on it.
You can also block or delete cookies through your browser settings. The site will still work, and you can still call.
Do Not Track Signals
Some browsers send a "Do Not Track" signal. There is no common industry standard for how websites should respond, so the site does not currently change its behavior based on that signal. Where a law requires us to treat a browser privacy signal, such as Global Privacy Control, as an opt-out request, we will do so.
Children's Privacy
This service is meant for adults who own, rent, or manage property. It is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has called and shared personal information, call us and we will delete it.
Contractor Privacy Practices
Once you are connected, the contractor handles your information under their own privacy practices, not this policy. That includes anything you give them directly, such as photos of roof damage, insurance claim details, or payment information. Metal Roofing in Bucks does not control how contractors store or use that information. Ask the contractor about their privacy practices before you share sensitive details.
Changes to This Policy
We may update this policy as our service, our providers, or the law changes. The date at the top of this page shows when it was last revised. If we make a significant change, we will post the update here before it takes effect.
Contact Us
Questions about this policy, or requests about your information, can be made by phone at +1-833-818-0925. Tell the person who answers that you are calling about a privacy request.
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